Cancellation & Refund Policy
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Because we work with live animals and each rental is reserved in advance with care preparations, the following policies apply:
1. Cancellations
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48 hours or more before delivery:
Full refund or credit toward a future rental.
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24–48 hours before delivery:
50% refund or full credit toward a future rental.
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Less than 24 hours before delivery or no-show:
No refund. A credit may be issued at our discretion.
Delivery fees (if any) are non-refundable once a delivery attempt has been made.
2. Early Returns
Returning an animal earlier than scheduled does not qualify for a refund or partial refund.
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3. Animal Health or Safety Concerns
If Wilde Critter Club determines that an animal must be removed due to:
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unsafe conditions,
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suspected neglect,
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mishandling,
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or violation of care requirements,
then the rental will be terminated immediately with no refund, and future rentals may be denied.
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4. Wilde Critter Club Cancellations
In the unlikely event that WCC must cancel a rental due to animal health, emergencies, or other unexpected issues, you will receive:
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A full refund, or
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The option to reschedule at no cost
This includes a priority booking on a future date.
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5. Refund Method
Approved refunds will be issued back to the original payment method within 7–10 business days.
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6. How to Request a Cancellation or Refund
Email or text:
817-372-7944
Include:
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Your name
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Rental date
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Critter rented
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Reason for cancellation